Forethought - AI platform automates & optimizes support ticket lifecycle

Forethought  Features

Forethought's SupportGPT™ is a generative AI platform designed to automate and enhance customer support processes. Key features and advantages include:

• Solve : Automates answers to common questions across any channel
• Triage : Enriches cases with sentiment and intent, prioritizing and routing based on urgency
• Assist : Empowers agents with relevant knowledge and suggested responses using generative AI
• Discover : Measures ROI, identifies and resolves gaps, and tracks performance in real time

Use cases for Forethought's SupportGPT™ are ideal for various industries:

• E-commerce : Streamlining customer service for online retailers
• SaaS : Enhancing support processes for software service providers
• FinTech : Improving customer experience in the financial technology sector

Overall, Forethought's generative AI platform offers efficient and cost-effective customer support solutions across a wide range of industries.